Job Description
United
Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions,
with operations in 19 African countries and 3 global financial centres: London,
Paris and New York. From a single country organisation founded in 1949 in
Nigeria UBA has grown to become a pan-African provider of financial services
with over 11 million customers, through close to 1000 business offices and
touch points globally.
The
Job : Inbound Officer
Job
Status: Full Time Job,Graduate/Exp
Remuneration: Attractive,
Location: Nigeria
Job
Profile
Reference
#: CFCIO-HAUSA
Location:
Victoria Island, Lagos
Contract
Type: Permanent
Job Functions: Call Centre
Industries: Banking / Finance & Investment
Job Functions: Call Centre
Industries: Banking / Finance & Investment
Responsibilities
One-stop
shop for customers:
o Our
prime responsibility is to answer inbound/branch calls and assist customers
with their enquiries, request & complaints.
o To
understand customer’s complaint/request and close as First Time Resolution
(FTR) and escalate where necessary.
o To
ensure customer satisfaction is achieved in every interaction recorded.
Deliver
exceptional customer experience:
o To
provide feedback regularly on the effectiveness and soundness of policies and
procedures of the customer service department.
o To
utilize the information as much as possible in business opportunities and
trends.
o To
provide individualized customer service of high-standard professional level to
each and every customer
Safeguarding
customer’s funds:
o Attending
to Blockcard requests and deactivating e-channels where customers have
compromised their accounts.
o To
prevent/minimize fraud across delivery channels as well as reduce the level of
internal and occupational fraud.
o Proactively
reviewing and monitoring of suspicious/fraudulent transactions reported by
customers which is reported to FraudhelpDesk unit.
Voice
of customers:
o To
serve as a Voice of Customer to the Bank by identifying unusual trends
affecting the customers.
o Ensuring
both positive and negative feedback from customers is provided to the
management for further review
Why don’t you consider applying for this fully funded scholarship,
you might be lucky! University
of Edinburgh Mastercard Foundation (Undergraduate& Postgraduate)
Scholars Program 2019/2020 for study in Scotland (FullyFunded
Education
o First
degree in any discipline.
o Masters’
Degree or a professional qualification will be an advantage
Experience:
o 0-1
year work experience
o Fresh
graduate with passion for customer service
Skills:
o Language
– Ability to communicate effectively in HAUSA
o Strong
working knowledge of MS suite and the ability to multitask
How To
Apply
Contact Us By Email For Business Or For Clarification.
@
(Africheat40@gmail.com)
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